M&M Waggy Tales

Refund & Cancellation Policy

At M&M Waggy Tales, we are committed to providing safe, reliable, and high-quality care for your pets. As our services involve advance scheduling, staffing, space allocation, and operational preparation, the following Refund & Cancellation Policy applies to all bookings and services.

By booking a service with M&M Waggy Tales, you acknowledge and agree to the terms outlined below.

Cancellations & Rescheduling

Boarding & Grooming Services

Cancellations or rescheduling requests must be made at least 24 hours prior to the scheduled appointment or check-in time. Cancellations made within 24 hours, late arrivals, or no-shows may incur a charge of up to 50% of the total booking amount.

Training Programs

Training session cancellations or rescheduling requests must be made at least 48 hours in advance. Late cancellations or missed sessions will be charged 50% of the session fee. Package sessions once booked are non-transferable and non-refundable.

Events, Pool Sessions & Special Activities

Cancellations for events, parties, pool bookings, or special activities must be made at least 7 days prior to the scheduled date. Cancellations made within 7 days are not eligible for refunds due to advance operational commitments and reserved slots.

Deposits & Advance Payments

Certain services may require advance payment or booking deposits to confirm reservations. All confirmed booking deposits are non-refundable unless otherwise approved by management in writing.

Advance payments may be adjusted toward future bookings solely at the discretion of M&M Waggy Tales.

Refund Policy

Services Rendered

No refunds will be issued for services that have already been completed or partially utilized.

Prepaid Packages & Memberships

Prepaid packages, memberships, and bundled services are non-refundable and non-transferable once activated or partially used.

Behavioral & Safety-Related Cancellations

M&M Waggy Tales reserves the right to refuse, cancel, shorten, or discontinue any service if a pet displays aggressive behavior, severe anxiety, illness, safety risks, incomplete vaccination status, or any condition that may endanger staff, other pets, or itself.

In such cases, refunds will be assessed solely at management discretion.

Force Majeure

M&M Waggy Tales shall not be held liable for cancellations, delays, interruptions, or inability to provide services caused by circumstances beyond reasonable control, including but not limited to natural disasters, extreme weather, government restrictions, pandemics, transport disruptions, technical failures, or emergencies.

Chargebacks & Payment Disputes

Customers agree to contact M&M Waggy Tales directly to resolve any payment-related concerns before initiating chargebacks or payment disputes with banks or payment providers. Fraudulent or unjustified chargebacks may result in service restrictions and recovery actions.

How to Cancel or Request a Refund

To cancel a service or request a refund, please contact us at:

Please include your booking details, pet name, scheduled service, and reason for cancellation or refund request.

Policy Updates

M&M Waggy Tales reserves the right to update, modify, or revise this Refund & Cancellation Policy at any time without prior notice. Updated versions will be published on official platforms and become effective immediately upon posting.

Thank you for choosing M&M Waggy Tales. We appreciate your trust and cooperation in helping us maintain a safe, organized, and caring environment for all pets and pet parents.