M&M Waggy Tales

Privacy Policy

Last updated: 25 September 2026

M&M Waggy Tales ("we", "us", or "our") respects your privacy and is committed to handling personal data responsibly. This Privacy Policy explains what information we collect, why we use it, when we may share it, and the choices available to you when you visit our website, contact us, or use our pet-care services.

By using our website or providing information to us, you acknowledge the practices described in this policy.

Information We Collect

Depending on how you interact with us, we may collect the following information:

  • Contact details: your name, phone number, email address, address, and preferred method of communication.
  • Pet and service details: your pet's name, breed, age, behaviour, feeding routine, vaccination or veterinary information, care instructions, and the services or dates you request.
  • Booking and transaction details: booking history, service preferences, invoices, payment status, and transaction references. Payments may be handled by third-party providers; we do not intend to store full payment-card details on this website.
  • Communications: messages, feedback, reviews, enquiries, call details, and other information you choose to share by email, phone, WhatsApp, website forms, or in person.
  • Photos and media: photographs or videos of pets, customers, or events when provided by you or captured with appropriate permission.
  • Website and device information: IP address, browser and device type, approximate location, referring pages, pages viewed, clicks, session information, and cookie or similar identifiers.

Please provide accurate information and avoid sharing personal data that is not needed for the requested service.

How We Use Information

We may use the information we collect to:

  • respond to enquiries and communicate with you;
  • create, confirm, manage, reschedule, and complete bookings;
  • provide safe and personalised boarding, grooming, daycare, training, veterinary-support, event, and related pet-care services;
  • verify vaccination, health, behavioural, emergency-contact, and safety information where relevant;
  • process payments, issue invoices, and maintain business and tax records;
  • send service updates, reminders, support messages, and, where you have agreed, promotional communications;
  • improve our website, services, customer experience, safety, and operations;
  • prevent misuse, fraud, security incidents, and harm to people or animals;
  • establish, exercise, or defend legal claims and meet applicable legal or regulatory obligations.

Where consent is required, you may withdraw it by contacting us. Withdrawal will not affect processing already carried out lawfully and may limit our ability to provide a service that depends on the relevant information.

Cookies and Analytics

Our website may use cookies and similar technologies that are necessary for functionality or help us understand site usage and improve performance. We currently use services such as Google Analytics, Google Tag Manager, and Contentsquare, which may collect device, usage, session, and interaction information according to their own privacy terms.

You can restrict or delete cookies through your browser settings. Blocking some technologies may affect how parts of the website work. You can also use available provider opt-out tools or browser privacy controls.

How We Share Information

We may share relevant information only when reasonably necessary with:

  • our authorised staff, caretakers, trainers, groomers, veterinarians, and business partners involved in providing the requested service;
  • website hosting, analytics, communications, payment, accounting, customer-support, and other service providers working on our behalf;
  • emergency contacts or veterinary professionals where reasonably necessary to protect a pet's health or safety;
  • government authorities, regulators, courts, advisers, or law-enforcement bodies when required by law or necessary to protect rights, safety, and property;
  • a successor or prospective buyer in connection with a merger, sale, restructuring, or transfer of all or part of our business, subject to appropriate safeguards.

We do not sell or rent your personal data for money.

Third-Party Services and Links

Our website may link to or use third-party services such as WhatsApp, Google Maps, analytics providers, social platforms, or payment services. When you interact with those services, their privacy policies and terms apply. We encourage you to review them before providing information.

Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining booking and financial records, resolving disputes, enforcing agreements, and complying with legal obligations. Retention periods may vary based on the type of information and the reason it was collected. When information is no longer required, we will take reasonable steps to delete or anonymise it.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal data from loss, misuse, unauthorised access, alteration, or disclosure. However, no website, internet transmission, or storage system is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and booking services are intended for adults. We do not knowingly seek personal data directly from children. If a parent or guardian believes a child has provided personal data without appropriate permission, please contact us so that we can take suitable action.

Your Choices and Rights

Subject to applicable law, you may ask us to:

  • provide information about the personal data we process about you;
  • correct or update inaccurate or incomplete information;
  • delete personal data that is no longer required or that we are not legally required to retain;
  • withdraw consent for consent-based processing;
  • stop promotional messages; or
  • address a concern or grievance about how your information is handled.

To make a request, contact us using the details below. We may need to verify your identity before completing a request. You may opt out of promotional messages at any time, but we may still send important booking or service communications.

International Processing

Some service providers may process information on systems located outside your state or outside India. Where this occurs, we will take reasonable steps to use providers that offer appropriate protections and will handle transfers in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, technology, business practices, or legal requirements. The revised version will be posted on this page with an updated date. We encourage you to review this page periodically.

Contact Us

For privacy questions, requests, consent withdrawal, or grievances, contact:

Please include enough detail for us to understand and respond to your request.